Frequently asked questions

Please go to the registration form here. You will then be asked to complete some questions. As our research is business focused, we will ask you questions about your job role and the organisation you work for. All of this information is kept confidential within our systems and at no point will we contact you at your place of work, unless you have given us explicit permission to do so.

Once you have completed the questions, a member of our team will review your answers and verify your information. You will then receive an email within four working days to let you know the outcome of your application.

Within each invitation we send you, we will state the length of the survey, whether there is an incentive for completion, or whether it is a prize draw competition. Participation in any survey is entirely optional.

For prize draw competition surveys, we will state the prize(s) available and when the winner(s) will be announced. General prize draw terms and conditions apply, they can be found here, however each survey may also have specific prize draw terms and conditions, which will be provided within the survey itself.

For research surveys that offer an incentive for completion, the invitation email will state the number of points awarded for completing the survey, along with the equivalent value in pounds sterling.

Points earned may be exchanged for rewards. These currently include Amazon.co.uk Gift Certificates and donations to selected charities. The range of available rewards may change from time to time.

From 5 January 2026, points earned within the Vanson Bourne Community will be valid for 12 months from the date they are awarded, after which they will expire if not redeemed.

Any points held in your account on 5 January 2026 will also be valid for 12 months from that date and must be redeemed before 5 January 2027, after which they will expire.

Expired points have no monetary value and cannot be reinstated.

We conduct market research for technology companies who commission market research projects through Vanson Bourne, as well as our own marketing and thought leadership too. Our research covers a range of topics across the technology, IT and business world. You can read about some of our projects here.

Yes, they are. Your privacy is paramount, and all our surveys are run in accordance with the principles of the Market Research Society. If you’d like to find out more, please look at our privacy policy.

All invitations for research will be sent by the email address you gave us when you registered. If we are inviting you to take part in a survey, there will be a link within the email.

Yes, we do. We want to ensure that the information we provide our clients is accurate and of the highest quality, so automatic and manual checks are carried out once you have entered your answers. These include the length of time you take to complete the survey, any contradictions in your answers and what answers you give. If your answers are repeatedly flagged for one or more of the above, we reserve the right to terminate your membership. If you would like any further information on this, please contact us.

We do a number of checks on the information you provide us, including online verification of your employment. If you receive a message to say you have been unsuccessful, we are happy to give you further details. Please contact us here.

Please contact us. One of the team can then investigate it for you and let you know the reason why.

You can unsubscribe anytime you wish. There will be an unsubscribe link at the bottom of every survey invitation we send out and you’ll also be able to unsubscribe within your account. If you unsubscribe without redeeming your points, these will be unavailable to redeem at a later date.

Our website and surveys are compatible with the following popular readers: JAWS, NCDA and Windows narrator.